Marketplace products say "Marketplace Product" on the Product Page, in your Cart, and as you proceed to purchase in the checkout. We also let you know who is shipping the product.
Example of how this looks on a product page:
Marketplace suppliers update their inventory. If, for any reason, the inventory shown is not available, we will get in touch with you.
Marketplace products say “Marketplace” on the Product Page, in your Cart, and as you proceed to purchase in the checkout. We also let you know who is shipping the product (you’ll see “Shipped by_____.”)
Marketplace suppliers update their inventory. If, for any reason, the inventory shown is not available, we will get in touch with you.
Marketplace items will ship using the options and costs set by the suppliers. The costs vary by supplier and may depend on the number of items being fulfilled by the Supplier. You'll see the shipping cost in the checkout. Digi-Key shipping options are not available, and customers with their own courier account cannot bill the shipping to their account.
If the Supplier is shipping internationally, the shopping cart and checkout will display the Incoterms, indicating when duties and taxes will be owed at delivery.
Marketplace suppliers may take one or more days to fulfill the order. The estimate of when the product will ship is shown on product pages, the cart, and the checkout.
Tracking information will be available for your shipments via email confirmation and/or logging into My Digi-Key.
Digi-Key currently does not offer quoted pricing for these items. We know that it’s important for many of our customers to be able to get formalized statements of price and availability to make purchasing decisions. Our Price and Availability tool, Panda, can be used with Marketplace items, as well as all of Digi-Key’s products. In addition to this, our Bill of Materials (BOM) tool can be used for all Digi-Key and Digi-Key Marketplace items.
Digi-Key processes the payment for purchases of Marketplace items, so Marketplace items can be purchased at the same time as Digi-Key’s other products. You can pay for Marketplace items with credit or debit card, Paypal, or if you’re a business, you can use a Digi-Key credit account.
You’ll receive a separate invoice for these items. Invoices are sent at the time of shipment.
Registered users can fix order issues or request returns through finding the order in My Digi-Key Order History, and guest users can use Digi-Key's online portal.
The Return Policy for Marketplace items is the same as Digi-Key's policy:
- Digi-Key requires that customers first obtain an RMA (Returned Merchandise Authorization) number prior to returning any products.
- Returns must be made within 30 days of date of invoice and be in the original packaging and in resalable condition.
For our full Return Policy, visit our Terms and Conditions.
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